5c) Equipment


Integrations Guide

Equipment can’t be left blank. You need to have at least one piece of equipment on the customer record for the Order to be validated. For your Account to be accepted by ADT make sure that the equipment on a customer includes the correct type of equipment for the monitoring plan/service package selected.

NOTE: Choosing “Existing” in the “Wiring” drop-down will cause the piece of equipment to show up on the eContract as “Preexisting”. This is used when there is already equipment in the home. You will want to make sure that is selected for any equipment that already exists in a customer’s home.